Alongside my Dutch titles, I write in English about two subjects from my consulting and evaluation work: systems that people actually use, and proactive safety in healthcare. Each book page also lists the articles that belong to it; all of them are collected under Articles.
Built to Be Used
Why People Work Around the Systems You Build
Why large IT investments fail when people work around the system, and how to close the gap between the system and the real work.
Before Harm Happens
Medical FMEA in Practice
A practical guide for healthcare teams who want to find and reduce risks before patients are harmed.